DESCRIPTION OF SERVICES

About Nolan
The Robert E. Nolan Company is a management consulting firm that solves service, cost and quality problems for managed care organizations.

Nolan consultants are highly experienced industry specialists. They have worked in the healthcare industry for years, as successful line managers or executives in payer-side organizations. They combine industry and consulting experience with proven diagnostic methods. The Nolan team "hits the ground running" and can quickly begin to improve a problem.

What We Do
We work with complex, transaction-oriented health care processes.
Our work includes:

• Improving claims cycle time and accuracy.
• Improving the performance of call centers.
• Helping utilization management units have a significant impact on the cost and quality of care.
• Helping clients implement new technologies and systems.
• Managing strategic initiatives (conversions, mergers, or product introductions) that are off-schedule or have failed to achieve the intended purpose.
• Reducing medical costs.
• Helping organizations deliver promised service and financial results.

Mission & Values
Our clients tell us we have a unique style. We emphasize simple and honest communications. Our solutions are fact-based, simple and can be successfully implemented by our clients.

Our projects deliver sustainable and objectively measurable results that have multi-year impacts for our clients. Our many, long-standing client relationships are the result of working together and our commitment to delivering promised results on time and on-budget.

Contact Us
Call us today to hear what many leading Blue Cross and Blue Shield plans, health insurance companies and fast-growth HMOs, already know: Nolan delivers improvements in service, cost and quality.

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