DESCRIPTION OF SERVICES

McKesson Health Solutions is the leader in comprehensive, integrated health management that gives payors, physicians and individuals the benefit of a single point of access for services designed to provide early identification, to facilitate access and treatment decision making, and to manage high cost individuals and events.

Our nurse- and Internet-based tools and interventions include services that can be totally integrated or selectively deployed depending on the client’s care management objectives and member health status.

CareEnhance^SM Nurse Advice -- a one-stop, patient-centric solution that combines high tech, patented, algorithm-based triage tools with high-touch, URAC-accredited call center services. It delivers 24 x 7 symptom assessment, decision support, health counseling, and advanced referral management services that:

• Improve the healthcare process and associated outcomes
• Provide cost savings through redirection to appropriate care
• Increase member/employee satisfaction and retention
• Facilitate early identification and treatment intervention
• Support member/employee awareness, education, and treatment compliance
• Produce a positive return on investment

CareEnhance^SM Disease Management -- population-based services that combine the best of personalized nurse counseling with advanced analytic tools and Web support to help you meet your clinical, financial, operational, and accreditation goals. Tailored to meet your specific needs and those of your customers, CareEnhance Disease Management services follow national guidelines and feature:

• Claims-based member identification
• Enrollment rates exceeding 50 percent
• Clinically rigorous, accurate risk assessment and stratification
• Personalized, protocol-based interventions, including:
         --  Nurse assessments
         --  Formal education modules and nurse counseling
         --  Written support materials
         --  On-demand symptom evaluation
         --  Online information
  
• Regular communication with participants' doctors
• Your choice of Web - or paper-based reporting