DESCRIPTION OF SERVICES

Central Business Solutions offers a range of Information Technology (IT) strategy and development services to the healthcare industry. Our consultants combine deep healthcare domain expertise with cutting edge technology skills to assist healthcare providers and payers in reducing administrative costs and improving operational efficiencies.

Process Integration
Healthcare Organizations (HCOs) use a myriad of IT systems that have evolved separately and do not share information with each other. This results in process inefficiencies due to redundant data entry and data maintenance. This problem is further exacerbated when HCOs conduct financial and supply chain transactions with partners like insurance and pharmaceutical companies.

Central Business Solutions has solved complex process integration problems by linking applications within HCOs and between HCOs and their partners. Our consultants have used technologies like Integration Brokers, Workflow Engines, and Application Servers to build integrated systems for Claims Settlement and Prescription Routing.

Business Intelligence
The adoption of IT has resulted in a massive increase in the volume of clinical, financial, and patient data collected by the healthcare industry. This data can be used to build enterprise wide data warehouses. Executives, managers, and business analysts can then use business intelligence tools to extract both operational and predictive insights from these data warehouses.

Central Business Solutions has deep expertise in modeling and implementing warehouses with hundreds of gigabytes of data. These warehouses have been used to analyze drug interactions, to understand prescription patterns, and to analyze clinical processes. Our consultants have solved critical challenges like optimizing performance, enforcing data quality, building flexible user interfaces, and developing flexible and evolving data models.

HIPAA Compliance
Healthcare organizations are revamping their operations to enforce data security, to ensure patient privacy, and to achieve administrative simplification. A critical component of any HIPAA effort is the analysis and redesign of existing IT systems to achieve compliance.

Central Business Solutions consultants have tailored complex applications like Practice Management Systems to achieve compliance. They have leveraged their command over technologies for authentication, encryption, and access control to enforce patient privacy and data security. They have used their expertise in healthcare standards like UB-92, HCFA 1500, and ANSI X12 EDI to electronically enable transactions like claims submission, eligibility check, patient referral, and claims authorization.

HealthCare and Insurance Portals
The healthcare industry is beginning to provide information and transaction-enabled Internet portals to a variety of stake holders. These portals can greatly improve the quality of care by making the right information available to the right person(s) at the right time.

Central Business Solutions has expertise in building business-to-consumer (B2C), business-to-business (B2B), and business-to- employee (B2E) portals. Example applications include Benefits Registration, Practice Portals, and Consumer Portals. These systems have been developed using a combination of web technology expertise and a strong grasp of healthcare specific issues in patient privacy and data security.

Knowledge Management
Business Processes like patient diagnostics, drug prescription, and claims adjudication are knowledge intensive. Increasing effectiveness of these processes requires investment in the systematic capture, organization, and retrieval of organizational knowledge.

Central Business Solutions can assist organizations in streamlining the knowledge management process. Our consultants are skilled in deploying technologies like natural language processors and rule based engines. They have developed knowledge intensive applications like claims adjudication and clinical decision support.

Information Technology Strategy
Healthcare executives view IT as a strategic asset. Decisions to implement enabling technologies must be driven by a strong understanding of key business goals and an understanding of how IT can be used to accomplish these goals.

Central Business Solutions's implementation methodology begins with a high level analysis of key business issues. This is followed by a detailed gap analysis between the current state and the desired state. Business Processes are then redesigned and technology improvements are identified. Our consultants are skilled in providing detailed Return On Investment (ROI) analysis, such analysis can be used by key stakeholders to obtain funding for technology procurement and implementation.

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