DESCRIPTION OF SERVICES

Telerx specializes in delivering high-quality, high-touch customer care from our state-of-the-art contact management centers. We support our managed care partners' need to communicate with their members and providers via telephone, e-mail, Internet, fax and written communications.

Telerx provides expertise in program management and customer care for every facet of managed care contract management including:

• Orientation Calls
• Enrollment Calls
• Benefits Explanations
• Claims
• Exception Calls

In addition, we can offer proactive support in such areas as welcome calls to new members, six-month satisfaction calls and retention calls during open enrollment. Experienced in handling sensitive, medically complicated information, Telerx's professionally trained staff is knowledgeable about NCQA guidelines, FDA regulations and ADE reporting. Integrated services include inbound and outbound call handling, Internet and e-mail communication management, interactive voice response, relational database management and analysis, and fullfillment.

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